Quick Answers to FAQs

At RAINSTORM, we use a dropshipping model to bring you a wide selection of products efficiently and cost-effectively. This means that when you place an order with us, our trusted suppliers will package and ship your items directly to your doorstep.

What This Means for You

Seamless Shopping Experience

• Your order is processed through our website
• We work with carefully selected suppliers to fulfill your order
• You receive the same high-quality customer service you expect from us

Shipping Insights

• Your package will be shipped directly from our suppliers
• Delivery times may vary slightly depending on the supplier's location
• Items in the same order may be shipped from different suppliers, so you may receive multiple packages
• We will communicate shipping details as soon as they are available from our suppliers

Our Commitment to You

• We carefully vet all our suppliers to ensure product quality
• We manage the entire ordering process

How It Works

1. You browse and purchase from our online store
2. We confirm and process your order
3. Our supplier prepares and ships your product
4. You receive your package

Currently, we have three active vendors we work with to deliver the products we offer to you:

• Printify is a print-on-demand provider we use to print and ship items bearing our custom designs to our customers.
• ShineOn is a print-on-demand provider we use to manufacture custom jewelry and engraved products.
• TRENDSI is a dropshipping supplier specializing in fashionable apparel and accessories. They supply all of the pre-made items in our current catalog.

Due to our business model, different products within an order may be shipped from different suppliers.

This means that there isn't a simple one-size-fits-all answer to this question. When we create the listings for the items we offer, we assign each one to a shipping profile tied to the specific vendor that will fulfill the order of that item. During checkout, if you have selected items that will deliver from multiple suppliers, these will be grouped together during checkout, and delivery windows for each supplier will be provided. This will provide you with the estimated delivery window for shipments to your destination country based on the information each vendor has provided to us.

For full details please refer to our shipping policy page located here.

Yes! We offer a 5-day return window on eligible items. The window starts from the date of delivery provided by the carrier, so be sure to check your item(s) as soon as you receive them.

To initiate a return, please first review our refund policy carefully to ensure your items are returnable (available here). If they are, please open a support request with the store, and we will initiate your return. Do not mail any items without receiving a return authorization, as any items mailed back without it will not be processed.

Do to the nature of being a small business we currently handle all customer communication related to our e-commerce platform via email. Every new communication we receive creates a support ticket in our internal tracking tool and sends a notification to us that a new item needs to be addressed. We do this to ensure we keep track of all requests and have documented information that we can refer back to for any follow-up correspondence.

To create a support ticket, you simply need to submit your inquiry via the contact form available here. Upon submission, you will receive an automatic response confirming we received your message successfully, and provide you with the ticket number for your reference.

Please note that we have a strict communication policy in place around what is acceptable communications with our company. We do this for the benefit of our customers and the protection of our company and staff.

This policy states that in order to provide the best service possible, we only engage in communication directly related to the support of our customers, potential customers and visitors to our site with questions related to the products we offer, issues/questions/returns related to orders placed, or questions or issues related to any of our documented policies. We do not engage with unsolicited offers of goods or services from unknown third parties. To view the full details of this policy, please refer to our contact policy page available here.